Marketplace Setup Services, Product Listing Optimization and other one-time projects require operational planning, account review, team allocation and the beginning of technical work shortly after payment.
Once the project has started, payments are generally non-refundable in proportion to the work already performed, resources allocated and costs incurred.
A cancellation requested before the project begins will be reviewed according to the approved proposal, payment processing status and applicable law.
A project is considered started when X3 Agency begins onboarding, reviews information, requests or receives account access, performs research, prepares configurations, creates materials or allocates the project to its team.
Marketplace Management Services and Marketplace Ads Management Services require a minimum agreement of six months unless otherwise stated in writing.
The first month involves a higher operational workload because the team must understand the account, review products, organize access, analyze performance history, evaluate campaigns and establish the initial management structure.
The minimum agreement also reflects the time required for the marketplace operation and advertising data to mature.
For these reasons, cancellation during the initial six-month period does not automatically eliminate the financial obligations established in the signed agreement.
Monthly service fees are billed in advance and cover the professional availability, management activities and operational period beginning on the billing date.
Once a monthly service period has started, that payment is generally non-refundable.
A lack of immediate sales, revenue, leads or advertising return is not, by itself, a reason for a refund because X3 Agency does not sell or guarantee a specific commercial result.
Requests for early termination must be submitted in writing.
The applicable notice period, outstanding amounts and early termination conditions will follow the signed service agreement.
X3 Agency will review any exceptional request based on the work completed, project stage, resources allocated, contractual obligations and applicable law.
Refunds are not automatically issued because a third-party platform delays an approval, rejects a product, restricts an account, changes its policies, removes a feature or experiences a technical problem.
X3 Agency will perform the activities included in the approved scope but cannot control decisions made by third-party platforms.
Clients who identify a duplicate or incorrect charge should contact X3 Agency promptly with the payment date, amount and transaction information.
Verified billing errors will be reviewed and corrected through the original payment method whenever possible.
The request must include the client’s name, company name, service contracted, payment date, reason for the request and relevant supporting information.
Submitting a request does not guarantee approval. Each request will be evaluated under the approved proposal, signed agreement, work already performed and applicable law.
X3 Marketing helps brands grow through SEO, Google Ads, Meta Ads, and content. We achieve measurable results with clarity, transparency, and care.
X3 agency is a registered DBA of RGC Marketing Group LLC
