Service Delivery Policy

Digital Service Delivery

X3 Agency provides professional digital services. No physical product is shipped to the client unless a separate written agreement expressly provides otherwise.

Services are delivered through seller accounts, advertising accounts, websites, digital platforms, documents, reports, meetings, email and approved communication channels.

Project Start

A project begins after X3 Agency receives the signed agreement when applicable, the required payment, complete company information, account access, product information, materials and necessary approvals.

Estimated deadlines begin only after the required information and access have been received.

Marketplace Setup Services

Marketplace Setup Services generally require between 7 and 15 business days after all documents, information and account access have been received.

The timeline may be extended when the marketplace requests additional verification, corrections or documentation.

Product Listing Optimization

The delivery time for Product Listing Optimization depends on the number of products, variations, categories, available information, image quality and platform requirements.

The project timeline will be presented in the approved proposal or confirmed after the complete product materials have been reviewed.

Marketplace Management Services

Marketplace Management Services begin with onboarding, access organization, account diagnosis, product review and the definition of initial priorities.

The first month may involve more preparation and structural work than later months. After this initial period, the service moves into recurring monitoring, analysis, adjustment and optimization.

Marketplace Ads Management Services

Advertising management begins after access to the seller account and advertising account has been provided.

The initial period may include historical analysis, tracking verification, product selection, campaign review, campaign restructuring, budget planning and the creation of new campaigns.

The advertising budget is separate from the management fee and must be funded by the client.

Client Delays

Deadlines may be extended when the client delays documents, images, videos, information, access, feedback, pricing approvals or other required decisions.

X3 Agency is not responsible for delays caused by incomplete information, unavailable access, third-party systems or platform reviews.

Completion and Approval

One-time services may be submitted for client review before final delivery.

The client must provide feedback within the period defined in the proposal or service agreement. A lack of response may result in the project being considered delivered or temporarily paused.

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